Overall Experience Reviews For Sport Clips Haircuts of Madison Promenade

1 rating

So, been going there for years with my boys. Pretty much the same haircuts over and over. Today there was a weird $10 extra charge on top of the $19 for one of my boys. The stylist came up and said a hard part (simple cut) that has been done many times in the past was an extra 10. I complained and she removed it with some attitude and told me,” next time it’s $10, for that part”. Told her I have been coming for years and never had to pay that extra and I won’t be back any time soon if I have to pay extra for nothing special. Her response was, well ok have a good day. Really?? Then to find out this person who did not get parental permission to charge me extra for a kid cut, and had attitude is the freaking manager!!! Miss the old manager, she was friendly and fun. Looks like we will be finding somewhere new now!! As long as that manager is there and they try to sneak in upcharges, we won’t be back!!

1 rating

My friend and I walked in at 6:30 with two people waiting in front of us. Immediately, the two stylists stated the wait would be 1:30 and that they close at 8. They were very adamant about not taking on new customers. We basically felt pushed out of the store and unwanted. We have been going to sports clips for years and have never experienced this. Being in the hospitality management for ten years, I would never want my guests/customers feel this unwanted.

1 rating

We’ve left a glowing review before, and my son loves Sharlene but we’ve checked in online and the online service doesn’t seem to be legit. I know it’s not an appointment, but when you’re told you can check in online to cut down on the wait time. So we check in online wait time is given, what time you should arrive is given and you show up early but still somehow end up waiting nearly an hour PAST what you should have... frustrating. We don’t have a sports clip in our town so we drive 40 minutes just to this location. Just wish this feature was more accurate.

Rated 1.0 out of 5.0 based on 4 Client reviews

1
Rick B. | September 21, 2018 Overall Experience

"So, been going there for years with my boys. Pretty much the same haircuts over and over. Today ther"

1
Trace H. | August 10, 2018 Overall Experience

"My friend and I walked in at 6:30 with two people waiting in front of us. Immediately, the two styli"

1
Melissa L. | August 6, 2018 Overall Experience

"We’ve left a glowing review before, and my son loves Sharlene but we’ve checked in online and the on"

1
Bill M. | April 7, 2018 Overall Experience

"Tried logging in online expecting to be able to select stylist, but never saw that option. Looked l"