Reviews For Sport Clips Haircuts of Madison Promenade

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1 rating

Have been here multiple times and typically enjoy my visit. Today however, was another experience. I checked in on line and had a 70 minute wait. No big deal, needed to wash the truck and get a couple of things at WalMart. Was told to be there at 12:07. I got a text just before that time that my stylist would be available within 15 minutes. I proceed to the store. 3 stylists were cutting hair. At 12:19 I got the text and the screen showed that I was on deck. I finally walked out at 12:35 with no haircut. Two stylists left for lunch (I assume), and after completing with a customer, one talked to another customer about a baby gender reveal while several of us were waiting. Another man left the store that had obviously been waiting longer than me. The wait is not the issue, it was the complete disregard to our time and felt like I was not important.

1 rating

Would give less than a one star is possible. Made an appointment today with a stylist and showed up 9 minutes before the scheduled time. As I am waiting another customer shows up who had chosen the first available option for an appointment, when the first stylist available was someone he didn't want he stated he wanted the stylist that I had made an appointment with. The Stylist he was supposed to gotten then proceeds to change his appointment to the stylist I had booked ahead of time and moved me back another 30 minutes. When I questioned why this was done and he was put ahead of me I was told it was because at the time he was ahead of me on the list. When I told them he used the first available option and that is why he was ahead of me they said that did not matter he got to go first anyway. I was being penalized for booking a stylist by name instead of booking first available and then complaining when customer did not want the first available stylist. Instead of admitting they were wrong for placing me behind someone who just wanted to beat the system they kept making excuses because they knew the guy. I left without any service and not only will not ever use this location again but will never use Sport Clips as a company again. This is the worst customer service ever. I will be sure to let everyone know this that will listen to never use this company for any reason.

1 rating

Checked in online with Netta and had a 2 hour delay. Ran some errands and then came to store. Signed in with about still about a 30 minute wait. Got down to 3 min and all of a sudden I'm back up to 30 min. Complained. After a lil more wait, Time came back to 3min again. Next thing I know its back up to 30 minutes. Got mad and left. If you aren't going to honor your own system do away with it. Will tell everyone I know and not come back.

Rated 3.0 out of 5.0 based on 27 Client reviews

1
Scott M. | July 15, 2022 Overall Experience

"Have been here multiple times and typically enjoy my visit. Today however, was another experience. "

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1
Darin M. | April 25, 2022 Service

"Would give less than a one star is possible. Made an appointment today with a stylist and showed up "

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1
Perry E. | January 22, 2022 Service

"Checked in online with Netta and had a 2 hour delay. Ran some errands and then came to store. Sign"

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5
Earl S. | May 4, 2021 Overall Experience

"Ashlee always listens and is very thorough in her haircuts. Easy to talk to and always makes me feel"

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5
Earl S. | November 18, 2020 Overall Experience

"Came in today and Netta met me at the register and made me feel welcome. She took great care of me f"

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5
Earl S. | September 10, 2020 Haircut

"I usually go to Decatur for a haircut. I decided to try this particular location. I walked in and Jo"

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1
Ahmad M. | March 5, 2020 Haircut

"This girl used an electric razor on my fade and when I got home my head started itching and burning "

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5
Nicholas L. | December 12, 2019 Overall Experience

"I’ve been a customer here for a few years now. As of late, Michelle has been cutting my hair and has"

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1
Kevin H. | November 9, 2019 Service

"What is the point of having an appointment system when your stylist (Michelle) is too busy chatting "

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1
Jake M. | April 7, 2019 Haircut

"Gave me the opposite of what I asked."

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